Troubleshooting

HDX2 Troubleshooting

HDX2 Tips

Problem: I setup dbell inside my home and it works fine. When I install outside, it goes offline!

Possible issues:

  1. Wi-Fi signal strength is weak : dbell will go offline if Wi-Fi signal strength is below 50%.
  2. In-sufficient Power : dbell keeps re-starting if you don’t have sufficient power (12V to 24V AC)

Suggested corrective action:
1. Wi-Fi signal strength is weak

Wi-Fi signal strength:
The performance of a Wi-Fi wireless network connection depends greatly on radio signal strength. Distance between the wireless access point or Router and dbell, the signal strength in each direction determines the data rate available on that link, not the download/upload speed you have. Wi-Fi signal strength and your upload/download speed are completely two different parameters. You can have highest upload/download speed but if your Wi-Fi signal strength is weak, meaning router or WAP cannot simply broadcast a good WiFi signal, it’s probably a good idea to consider employing Wi-Fi extender.

signal is usually measured in dBmdBm is the power ratio in decibels of the radio power per one milliwatt. A signal between -40dBm to -60dBm is OK, and -70dBm is poor.

How to check Wi-Fi signal strength:
Any mobile device that is internet capable can show you the strength of the Wi-Fi network in range. If you have an Android phone or tablet you may use Wi-Fi analyzer to check your Wi-Fi signal strength

wifi strength
Screenshot: Wifi Analyzer by farproc

We recommend a signal strength between -40dBm to -60dBm

How to boost your Wi-Fi signal strength

2. In-sufficient Power

dbell requires 12 to 24V AC power. Recommended transformer is 16VAC-10VA.
Wired doorbell transformer with Output: 16VAC-10VA provides sufficient power for the dbell.

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HD live Tips

Problem: I setup dbell inside my home and it works fine. When I install outside, it goes offline!

Possible issues:

  1. Wi-Fi signal strength is weak : dbell will go offline if Wi-Fi signal strength is below 50%.
  2. In-sufficient Power : dbell keeps re-starting if you don’t have sufficient power (12V to 24V AC)

Suggested corrective action:
1. Wi-Fi signal strength is weak

Wi-Fi signal strength:
The performance of a Wi-Fi wireless network connection depends greatly on radio signal strength. Distance between the wireless access point or Router and dbell, the signal strength in each direction determines the data rate available on that link, not the download/upload speed you have. Wi-Fi signal strength and your upload/download speed are completely two different parameters. You can have highest upload/download speed but if your Wi-Fi signal strength is weak, meaning router or WAP cannot simply broadcast a good WiFi signal, it’s probably a good idea to consider employing Wi-Fi extender.

signal is usually measured in dBmdBm is the power ratio in decibels of the radio power per one milliwatt. A signal between -40dBm to -60dBm is OK, and -70dBm is poor.

How to check Wi-Fi signal strength:
Any mobile device that is internet capable can show you the strength of the Wi-Fi network in range. If you have an Android phone or tablet you may use Wi-Fi analyzer to check your Wi-Fi signal strength

wifi strength
Screenshot: Wifi Analyzer by farproc

We recommend a signal strength between -40dBm to -60dBm

How to boost your Wi-Fi signal strength

2. In-sufficient Power

dbell requires 12 to 24V AC power. Recommended transformer is 16VAC-10VA.
Wired doorbell transformer with Output: 16VAC-10VA provides sufficient power for the dbell.

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HD Live Troubleshooting

HD live Tips

Problem: I setup dbell inside my home and it works fine. When I install outside, it goes offline!

Possible issues:

  1. Wi-Fi signal strength is weak : dbell will go offline if Wi-Fi signal strength is below 50%.
  2. In-sufficient Power : dbell keeps re-starting if you don’t have sufficient power (12V to 24V AC)

Suggested corrective action:
1. Wi-Fi signal strength is weak

Wi-Fi signal strength:
The performance of a Wi-Fi wireless network connection depends greatly on radio signal strength. Distance between the wireless access point or Router and dbell, the signal strength in each direction determines the data rate available on that link, not the download/upload speed you have. Wi-Fi signal strength and your upload/download speed are completely two different parameters. You can have highest upload/download speed but if your Wi-Fi signal strength is weak, meaning router or WAP cannot simply broadcast a good WiFi signal, it’s probably a good idea to consider employing Wi-Fi extender.

signal is usually measured in dBmdBm is the power ratio in decibels of the radio power per one milliwatt. A signal between -40dBm to -60dBm is OK, and -70dBm is poor.

How to check Wi-Fi signal strength:
Any mobile device that is internet capable can show you the strength of the Wi-Fi network in range. If you have an Android phone or tablet you may use Wi-Fi analyzer to check your Wi-Fi signal strength

wifi strength
Screenshot: Wifi Analyzer by farproc

We recommend a signal strength between -40dBm to -60dBm

How to boost your Wi-Fi signal strength

2. In-sufficient Power

dbell requires 12 to 24V AC power. Recommended transformer is 16VAC-10VA.
Wired doorbell transformer with Output: 16VAC-10VA provides sufficient power for the dbell.

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HD+ Troubleshooting

HD+ Tips

Trouble Possible Cause Corrective Action
dbell stays Offline  Wi-Fi signal or Power issue  View Solution
dbell video freezes Wi-Fi signal strength is below 50% or too low 1. Connect dbell using LAN cable or
2. Boost Wi-Fi signal strength.How to boost your Wi-Fi signal strength
dbell Audio is one-way or doesn’t work 1. Make sure to allow dbell to use smartphone or Tablet Microphone
2. dbell app uses Push to Talk functionality.
1. Check your smartphone or Tablet settings and allow dbell to access your Mic, Camera and Sound
2. Push Mic button on the dbell app to talk to your visitors, release Mic button to listen.
dbell makes buzzing sound Insufficient current dbell makes constant sound or buzz after connecting to existing doorbell power

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SD Troubleshooting

SD Tips

Trouble Possible Cause Corrective Action
dbell stays Offline  View Solution
dbell audio is not clear Wi-Fi signal strength is below 50% or too low 1. Connect dbell using LAN cable or
2. Increase Wi-Fi signal strength by adding a Wi-Fi Extender to your Network.
3. Check Network download and upload speed. Recommended download speed is 5Mbps and Upload speed is 0.5Mbps
dbell video freezes Wi-Fi signal strength is below 50% or too low 1. Connect dbell using LAN cable or
2. Increase Wi-Fi signal strength by adding a Wi-Fi Extender to your Network.
dbell Audio is one-way or doesn’t work 1. Make sure to allow dbell to use smartphone or Tablet Microphone
2. dbell app uses Push to Talk functionality.
1. Check your smartphone or Tablet settings and allow dbell to access your Mic, Camera and Sound
2. Push Mic button on the dbell app to talk to your visitors, release Mic button to listen.
Call Ends to early Call Wait Time is less Check Conversation Time. To change conversation time, Open dbell app > Go to Setup > System Settings> Conversation Time> Change call wait time
dbell makes buzzing sound Insufficient current dbell makes constant sound or buzz after connecting to existing doorbell power

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