Onetouch setup troubleshooting

One-Touch setup is designed for initial setup. One-Touch setup is designed to work only on the first device. Once the device is setup on a network using One-Touch setup, it will not work anymore. For 2nd or subsequent device setup, use LAN Search

If One-touch (onetouch) setup fails, please check the following:

  1. Make sure your smartphone is connected to a 2.4GHz Wi-Fi Network while doing the setup. If your smartphone is connected to a 5GHz WiFi network, One-Touch setup will not work
  2. dbell and your smartphone is within 2′ ft of range for completing the setup. dbell HD Live uses acoustic configuration for One-Touch setup. Turn off other audio devices to complete the setup.
  3. Your Wi-Fi password is correct, 95% of the calls we receive is due to incorrect WiFi password

If One-Touch setup doesn’t work for you, please use LAN search

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