How to Reset dbell HD Live & HDx2 to factory default

If you forgot the password, replaced your router, added a new Wi-Fi access point, dbell goes offline, always shows connection timeout or for any other reason if you need to RESET dbell to factory default, follow one of the method depending on if your dbell status is online or offline

  1. Hardware Reset dbell : (when dbell status is offline/not connected to Network)
  2. Software Reset dbell : (when dbell status is online, connected to Network )

1: Hardware Reset dbell HD Live and HDX2: (when dbell is offline or not connected to wifi)

  1. Unplug dbell indoorbell/chime from wall outlet
  2. Make sure dbell video doorbell is connected to power
  3. Press and hold the dbell video doorbell call button until you hear “RESET SUCCESSFUL”
  4. Wait 1-min for dbell to restart
  5. Redo dbell app setup

NOTE: – It may take from 90 secs to 330 seconds depending on the firmware version in your dbell. We recommend running a stopwatch to know how long you are holding. This method works 99.9% time – so if it doesn’t work for you first-time, please try again and make sure you hold it steadily.

If Reset fail, follow the – Reset fail recovery process shown below.

All the settings of dbell will be set to factory defaults.

  • You need to delete the dbell from the app
  • Redo app setup like as if you are doing a new dbell setup.
  • Add dbell using OneTouch setup
  • If you are connected via Ethernet cable -> Scan Network and follow on-screen instructions

2: Software Reset dbell from app: (when dbell status is online)

For new dbell app

  1. Open dbell app
  2. When device is online >>Go to Setup >>Scroll up, Click “Reset dbell
  3. Wait until dbell says ‘Welcome’
  4. Click Add dbell and select as First-time New dbell setup
  5. Follow in app instructions

For dbell HD live app:

  1. Open dbell HD live app
  2. When device is online >>Go to Setup >>Click “Restore factory default”
  3. Wait until dbell says ‘Welcome’
  • All the settings of dbell will be set to factory defaults.
  • You need to delete the dbell from the app if you are using dbell HD live app.
  • Redo the setup like as if you are doing a new dbell setup.
  • If you are using dbell HD live app -> Add dbell using OneTouch setup
  • If you are connected via Ethernet cable -> Scan Network and follow on-screen instructions

Reset fail recovery process:

If dbell doesn’t say “Reset successful” after 5.5 minutes holding the button, most likely cause is SD card is corrupted.

If your dbell stops working or you can’t connect to it anymore even with the Ethernet cable connected, you can resolve it by removing the SD card:

  1. Look at the back of the dbell for SD card underneath the white connector showing arrows. Push the arrow as shown. Push the SD card to release.
  2. Remove SD card – see how to remove SD hard here
  3. Power cycle dbell – wait 1 min. to hear ‘Welcome’
  4. Now retry to reset dbell. If everything works well – insert SD card and format.
  5. If format shows error or dbell won’t start again – replace SD card.
  6. Login and setup dbell with the app

Email for further support or Submit a Ticket

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