8.0 Troubleshooting Tips

Trouble Possible Cause Corrective Action
dbell stays Offline  View Solution
dbell audio is not clear Wi-Fi signal strength is below 50% or too low 1. Connect dbell using LAN cable or
2. Increase Wi-Fi signal strength by adding a Wi-Fi Extender to your Network.
3. Check Network download and upload speed. Recommended download speed is 5Mbps and Upload speed is 0.5Mbps
dbell video freezes Wi-Fi signal strength is below 50% or too low 1. Connect dbell using LAN cable or
2. Increase Wi-Fi signal strength by adding a Wi-Fi Extender to your Network.
dbell Audio is one-way or doesn’t work 1. Make sure to allow dbell to use smartphone or Tablet Microphone
2. dbell app uses Push to Talk functionality.
1. Check your smartphone or Tablet settings and allow dbell to access your Mic, Camera and Sound
2. Push Mic button on the dbell app to talk to your visitors, release Mic button to listen.
Call Ends to early Call Wait Time is less Check Conversation Time. To change conversation time, Open dbell app > Go to Setup > System Settings> Conversation Time> Change call wait time
dbell makes buzzing sound Insufficient current dbell makes constant sound or buzz after connecting to existing doorbell power

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