How to Reset dbell HD Live to factory default

If you forgot the password, added a new Wi-Fi access point or replaced your router or for any other reason if you need to RESET dbell to factory default, follow one of the method depending on if your dbell is online or offline

  1. Reset dbell HD live from app: (when dbell is online)
  2. Reset dbell HD Live from Browser: (when dbell is online)
  3. Hard Reset dbell HD Live: (when dbell is offline)
  4. Call support 800 944 8218

1: Reset dbell HD live from app: (when dbell is online)

  1. Open dbell HD live app
  2. When device is online >>Go to Setup >>Tap “Restore factory default”
  3. Wait until dbell says ‘Welcome’
  4. Sync dbell with app using One-Touch setup or LAN Search
 Step-1

Go to ‘Setup’

Home
 Step-2 Tap ‘Restore factory default’ RESET

2: Reset dbell HD Live from Browser: (when dbell is online)

  1. Type dbell IP address in the browser address bar, example, http://192.168.1.100:81 where 192.168.1.100 is the IP address, 81 is the port. To Find dbell IP > Go to ‘Setup’ >> ‘Network Info’ or Search Tool (249 downloads)
  2. When asked for Authentication, enter User name:  and Password.
  3. Select “Videostream mode” if your default browser is Chrome, Firefox or Safari
  4. Select WRENCH icon to access dbell HD live ‘System settings’
  5. Go to menu ‘User & Device manager
  6. Click ‘Maintain
  7. Click ‘Restore Factory Settings
  8. Do not close Browser, Wait until the countdown process is complete
  9. Sync dbell with app using One-Touch setup or LAN Search

Step-2: When asked for Authentication, enter User name:  and Password.

IP-ACCESS
Step-3: Select “Videostream mode” if your default browser is Chrome, Firefox or Safari

IP-ACCESS-2n
Step-4: Select WRENCH icon to access dbell HD live ‘System settings’

IP-ACCESS-3Step-5: Go to menu ‘User & Device manager

Step-6: Click ‘Maintain

Step-7: Click ‘Restore Factory Settings

RESET1

Step-8: Do not close Browser, Wait until the countdown process is complete

Step-9: Sync dbell with app using One-Touch setup or LAN Search

 

3: Hard Reset dbell HD Live: (when dbell is offline)

1. On dbell app Click >>Add device >> One-Touch Setup >> Press Setup dbell and let the setup process begin
2. Now Press and hold the dbell Call button until you hear “RESET SUCCESSFUL”, approximately 5 minutes
3. Sync dbell with app using One-Touch setup or LAN Search

 

4: Call dbell Tech support

  1. Please connect dbell via Ethernet cable to your router
  2. Power up dbell
  3. Call tech support

If the above solution doesn’t fix the issues, please Email for further support or Submit a Ticket or call us at  (800) 944 8218 or 1 (905) 582 8755. 

 

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