How do I pair dbell with new Router

If you are going to upgrade or change the router, but keeping all the parameters same, ex., the same SSID, same password, same security protocols etc. ideally dbell may work with the new router without having to redo the setup.

If your dbell is connected via Ethernet cable, it will work with new router. If you encounter any issues, restart dbell.

Follow the simple steps below to reconnect dbell with your new routers Wifi:

  • Option-1: Connect dbell to new wifi before removing old router
  • Option-2: Software Reset dbell prior to change router from the app
  • Option-3: Hardware Reset dbell
  • Option-4: Connect to new router Wifi via Ethernet cable

 

Option-1: Connect dbell to new wifi before removing old router

  1. Make sure your new router is broadcasting 2.4G Wifi SSID
  2. Open dbell app
  3. Go to setup – gear icon
  4. Go to Manage wireless Networks (old app -> Wi-Fi setting)
  5. Connect dbell to your new routers Wifi
  6. Now power off old router

 

Option-2: Software Reset dbell prior to change router from the app

For new dbell app

  1. Open dbell app
  2. When device is online >>Go to Setup >>Scroll down, Click “Reset dbell
  3. Wait until dbell says ‘Welcome’
  4. Follow in app instructions to add dbell to your new router’s Wifi

For dbell HD live app:

  1. Open dbell HD live app
  2. When device is online >>Go to Setup >>Click “Restore factory default
  3. Wait until dbell says ‘Welcome’

All the settings of dbell will be set to factory defaults.

  • You need to delete the dbell from the app if you are using dbell HD live app.
  • Redo the setup like as if you are doing a new dbell setup.
  • dbell HD live app -> Add dbell using OneTouch setup
  • If you are connected via Ethernet cable -> Scan Network and follow on-screen instructions

 

Option-3: Hardware Reset dbell

  1. Unplug dbell indoorbell/chime from wall outlet
  2. Make sure dbell video doorbell is connected to power
  3. Press and hold the dbell video doorbell call button until you hear “RESET SUCCESSFUL”
  4. Wait 1-min for dbell to restart
  5. Redo setup dbell with app

NOTE: – It may take from 90 secs to 300 seconds depending on the firmware version inside dbell. We recommend running a stopwatch to make sure you know how long you are holding. This method works 99.9% time – so if it doesn’t work for you first-time, please try again and make sure you hold it steadily. It works.

  • All the settings of dbell will be set to factory defaults.
  • You need to delete the dbell from the app
  • Redo the setup like as if you are doing a new dbell setup.
  • If you are using new dbell app -> login to your account and Add dbell as First-time New dbell setup
  • If you are using dbell HD live app -> Add dbell using OneTouch setup
  • If you are connected via Ethernet cable -> Scan Network and follow on-screen instructions

 

Option-4: Connect to new router Wifi via Ethernet cable

  1. Power-up dbell
  2. Open your dbell app
  3. When dbell is online go to >> Setup (gear icon)
  4. Manage Wireless Networks (old app -> Wi-Fi setting)
  5. Select New router Wifi name
  6. Enter New Wifi password
  7. Wait for dbell to restart
  8. Once dbell is online disconnect Ethernet cable. dbell will go disconnect/Offline/Online.
  9. If your Wifi password was incorrect – dbell will not work – retry the setup.

 

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