dbell Wi-Fi video doorbell Support

Coming soon!

1st device app setup
2nd device app setup
Installing dbell HD live
How to add additional user(s)
How to Answer a call
Admin password change
How to view from Browsers	Video
How to view using PC	Video
How to setup Motion detection
How to setup Voice detection
How to answer an alert
How to record video, take snapshot
How to view full screen
View and manage call history
Email alert setup
How to setup FTP/cloud recording on alert
Camera mode
Push certificate update

dbell HD+ Android app setup
dbell HD+ Internet Explorer setup
dbell HD+ PC Program setup

dbell installation video for iOS® devices
dbell installation video for Android® devices
dbell Indoor bell setup

dbell HD live/X2 app setup can be done two ways:

1. Wireless setup
2. Ethernet setup

1. Wireless setup: dbell app uses device speaker to send encrypted Wi-Fi information to your dbell unit. For successful please follow few simple steps:

• Smartphone / tablet is close to dbell
• iPhone ring/silent toggle on the top of the left edge of the phone is flipped to ring (red dot not visible)
• Do not make/receive call on same phone in setup
• Disconnect hearing aids / headphones for setup
• Do not play music on the same phone in setup

2. Ethernet setup: For Ethernet setup,

1. Connect dbell to your router/switch via an Ethernet cable
2. Power up dbell
3. Follow app on screen instructions

To view dbell Live/X2 video stream on TV, there are few options:

1. Smart TV Running Android OS
2. TV with Amazon fireTV stick
3. TV with a browser
4. TV connected to an NVR (Network Video Recorder)

1. To view your dbell live stream on any smart TV Running Android OS

1. Download and open dbell TV app from Google play store or Amazon app store
2. Follow on-screen easy setup
3. Enjoy viewing live video stream from your local dbell and from remote dbell like viewing your cottage dbell

2. To view your dbell live stream on any TV with Amazon fireTV stick:

1. Download and open dbell TV app from Amazon app store
2. Follow on-screen easy setup
3. Enjoy viewing live video stream from your local dbell and from remote dbell like viewing your cottage dbell

3. To view your dbell live stream on any TV with a browser:

1. Open your dbell HD Live app and go to "Setup" of the doorbell you wish to stream on your TV.
2. Go to "Network Info" on the dbell app
3. Write down the "IP address" that is displayed on the screen
4. Turn on your Smart TV and open the browser
5. Type in the "IP address" that you wrote down and type it in the search bar of the browser (make sure to put :81 at the end)
6. After pressing enter, you will be prompted to enter the "Username" and "Password of your doorbell, and after inputting the correct information, you will see the live stream of your doorbell via your browser

4. To view your dbell live stream on any TV connected to an NVR (Network Video Recorder)

The instructions are based on ONVIF compatible NVR. For your particular NVR it could be a little bit different setup, but the process is similar to adding an IP camera to the NVR

1. In dbell app go to SETUP>> Network Info >> Write down the dbell IP address
2. Go to your NVR setup screen, follow the NVR instructions on adding IP camera
3. Select add IP camera
4. Enter the dbell IP address found on Step-1
5. Select ONVIF protocol, Port # 10080
6. Press OK.
7. dbell HD live is added to your NVR.

If you have any issues with any of the above setup, email us to: support@dbell.ca or call us.  

To setup FTP (cloud) recording

1. Visit dbellCloud
2. Register your account
3. Follow on screen directions and update your app FTP setup based on your registration settings
4. Turn on motion/sound alarm if it is not on

dbell will start recording any motion activated event. To setup Dropbox recording:
Follow in-app instructions

dbell HD live/X2 app setup can be done two ways:

1. Wireless setup
2. Ethernet setup

---

1. Wireless setup: dbell app uses device speaker to send encrypted Wi-Fi information to your dbell unit. For successful setup please follow few simple steps:

• Smartphone / tablet is close to dbell
• iPhone ring/silent toggle on the top of the left edge of the phone is flipped to ring (red dot not visible)
• Do not make/receive call on same phone in setup
• Disconnect hearing aids / headphones for setup
• Do not play music on the same phone in setup

---

2. Ethernet setup: For Ethernet setup,

1. Connect dbell to your router/switch via an Ethernet cable
2. Power up dbell
3. Follow in-app instructions

1. Please click on setup
2. Please tap on Alarm setting
3. Turn on sound detection
4. Select Sensitivity
5. Turn on Alarm Mail Notification
6. Turn on Alarmed record
7. Please press done

To view dbell Live/X2 video stream on TV, there are few options:

1. Smart TV Running Android OS
2. TV with Amazon fireTV stick
3. TV with a browser
4. TV connected to an NVR (Network Video Recorder)

1. To view your dbell live stream on any smart TV Running Android OS

1. Download and open dbell TV app from Google play store or Amazon app store
2. Follow on-screen easy setup
3. Enjoy viewing live video stream from your local dbell and from remote dbell like viewing your cottage dbell

2. To view your dbell live stream on any TV with Amazon fireTV stick:

1. Download and open dbell TV app from Amazon app store
2. Follow on-screen easy setup
3. Enjoy viewing live video stream from your local dbell and from remote dbell like viewing your cottage dbell

3. To view your dbell live stream on any TV with a browser:

1. Open your dbell HD Live app and go to "Setup" of the doorbell you wish to stream on your TV.
2. Go to "Network Info" on the dbell app
3. Write down the "IP address" that is displayed on the screen
4. Turn on your Smart TV and open the browser
5. Type in the "IP address" that you wrote down and type it in the search bar of the browser (make sure to put :81 at the end)
6. After pressing enter, you will be prompted to enter the "Username" and "Password of your doorbell, and after inputting the correct information, you will see the live stream of your doorbell via your browser

4. To view your dbell live stream on any TV connected to an NVR (Network Video Recorder)

The instructions are based on ONVIF compatible NVR. For your particular NVR it could be a little bit different setup, but the process is similar to adding an IP camera to the NVR

1. In dbell app go to SETUP>> Network Info >> Write down the dbell IP address
2. Go to your NVR setup screen, follow the NVR instructions on adding IP camera
3. Select add IP camera
4. Enter the dbell IP address found on Step-1
5. Select ONVIF protocol, Port # 10080
6. Press OK.
7. dbell HD live is added to your NVR.

If you have any issues with any of the above setup, email us to: support@dbell.ca or call us.  

To setup FTP (cloud) recording

1. Visit dbellCloud
2. Register your account
3. Follow on screen directions and update your app FTP setup based on your registration settings
4. Turn on motion/sound alarm if it is not on

dbell will start recording any motion activated event. To setup Dropbox recording:
Follow in-app instructions

Download and install “dbell HD+” app from the app store Power-up dbell using DC adapter, wait for dbell to start and Welcome you. dbell is now in quick configuration mode, light will be flashing. Make sure your Smartphone or Tablet is connected to 2.4GHz WiFi

1. Open dbell app, Tap ‘Add Device’
2. Tap ‘SmartLink’
3. Enter your ‘WiFi password’ carefully
4. Tap ‘Start’. auto configuration will start, please wait until complete

If your WiFi password was entered correctly, dbell will connect to WiFi and announce setup is successful Press the doorbell found If nothing is visible, press ‘Refresh’ Troubleshooting Tips:

Trouble	Corrective Action
No lights at start up	RESET dbell
No flashing lights upon power-up	RESET dbell
Quick configuration doesn’t work	RESET dbell
After setup is done nothing shows up	Press REFRESH
NO announcement at the end of step (4)	Start from Step (1)
System setting changes doesn’t work	Re-start dbell after setting changes
Camera keeps showing offline on app	Re-start dbell

How to RESET dbell HD+

1. Use Reset Key from the dbell box or find a paper clip
2. Remove Reset sticker at the back of dbell, please don’t throw the sticker, reuse it.
3. Insert Reset Key or paper clip and Hold RESET button for 20sec.
4. dbell HD+ will make announcement, Reset to default and restart.

Warning! Turn off power at fuse or breaker before work Tools required: Power Drill or Screw Driver, Wire Strippers, Pliers Information you will need: Your Wi-Fi name and Password Step-1: Remove existing doorbell and disconnect cables Make sure that your doorbell wiring is “low voltage”If you are not sure, test with a meter or call an electrician Step-2: Insert the 2 low voltage wires into the 2 connectors. Don’t worry about which wire goes to which connector. Step-3: Insert each wire into each connector gently Warning! Do not pull or push too hard, connector will break. Step-4: Gently pull wires to test if it is properly connected Step-5: Place dbell on the bracket and tighten security screw Do not over-tighten the security screws, just flush to bottom.

Warning! Turn off power at fuse or breaker before work Step-1: Remove existing doorbell and disconnect cables
Make sure that your doorbell wiring is “low voltage”If you are not sure, test with a meter or call an electrician
Step-2: Insert the 2 low voltage wires into the 2 connectors.
Don’t worry about which wire goes to which connector.
Step-3: Insert each wire into each connector gently
Warning! Do not pull or push too hard, connector will break.
Step-4: Gently pull wires to test if it is properly connected Step-5: Place dbell on the bracket and tighten security screw
Do not over-tighten the security screws, just flush to bottom.

Warning! Turn off power at fuse or breaker before work Tools required: Power Drill or Screw Driver, Wire Strippers, Pliers Information you will need: Your Wi-Fi SSID name and Password

1. Remove existing doorbell
2. Check existing doorbell power, it must be 12VAC~24VAC, 1.0A,
3. If you do not have power from existing doorbell, you may use supplied dbell DC adapter inside your home to power dbell. dbell DC adapter power cable can't be extended!
4. Connect existing doorbell wires to the dbell Jumper cable(a),
5. Tighten the locking screw to secure dbell

 

Warning! Turn off power at fuse or breaker before work

5.0 Installation Instructions

1. Remove existing Doorbell
2. Check the power supply of the old doorbell using a Multi-meter. Old doorbell power supply range should be between 12VAC~24VAC.
3. Place the rear mounting bracket against the wall with the old doorbell wire protruding through the large middle hole. Mark 4 mounting screw holes with a pen or a sharp punch tool. (If mounting on a masonry wall, use a masonry drill bit to pre-drill and install anchor plugs that have been supplied.)
4. Use the screws to fasten the rear bracket to the wall.
5. Connect the wires to the dbell as shown in the wiring diagram.
6. Screw the small locking screw enough to engage into the bottom of the doorbell.
7. Insert the dbell into the bracket on the wall, top end first, or from above.
8. Tighten the bottom locking screw the remaining distance to secure the dbell in place. 12VDC Adapter

Tools required: Power Drill or Screw Driver, Wire Strippers, Pliers Information you will need: Your Wi-Fi SSID Name and Password

5.1 Doorbell Low voltage Power Connection

To use the 12~24VAC power from existing doorbell, Follow the diagram 5.3. There is No Polarity for the low voltage AC power connection.

5.2 Power On

Once the power is applied dbell will start the booting process. You will notice the ring around the call button will turn Blue and the IR LEDs may be visible. Wait until you hear the announcement, “Welcome to Smart Home”. dbell booting process is now complete and you can start the configuration process. CAUTION: Do not power the dbell using existing doorbell power until you know or verify they are between 12~24VAC. Use a Multimeter to verify.

5.3 Power Supply Using Existing Doorbell Power with Chime

When hooking up the new dbell replacing existing Hardwired doorbell knob be sure to test the voltage at the doorbell wires prior to installing the unit.