dbell Wi-Fi video doorbell Support

Coming soon!

I have changed my phone. How do I pair dbell with my new phone?

1. Download dbell HD Live app
2. Open dbell app
3. Press ‘Add Device’
4. Select LAN search
5. Select the dbell shown on the search result
6. Enter user name and password
7. Press ‘Done’

Congratulation! you have added dbell to your new phone

If you are going to upgrade or change the router, but keeping the same SSID and password, dbell will work with the new router without having to redo the setup.

If you are changing the SSID or password of your Network or for any other reason if dbell doesn’t work with the new Router, please follow the simple steps below:

1. Reset dbell
2. Setup new router
3. ‘Delete’ dbell from dbell app (Edit >> Delete)
4. Pair dbell with your app again. Add device >> One-Touch setup >> Follow the app instructions

1. How to Reset dbell:
You can reset dbell in 3 different ways:

1. Reset dbell HD live from app: (when dbell is online)
2. Reset dbell HD Live from Browser: (when dbell is online)
3. Hard Reset dbell HD Live: (when dbell is offline)
4. Call Tech support to reset dbell

1. Reset dbell HD live from app: (when dbell is online)

• Open dbell HD live app
• When device is online >>Go to Setup >>Tap “Restore factory default or Reset”

2. Reset dbell HD Live from Browser: (when dbell is online)

1. Type dbell IP address in the browser address bar, example, http://192.168.1.100:81 where 192.168.1.100 is the IP address, 81 is the port. To Find dbell IP > Go to ‘Setup’ >> ‘Network Info’
2. When asked for Authentication, type User name:  and Password.
3. Select “Videostream mode” if your default browser is Chrome, Firefox or Safari
4. Select WRENCH icon to access dbell HD live ‘System settings’
5. Go to menu ‘User & Device manager‘
6. Click ‘Maintain‘
7. Click ‘Restore Factory Settings‘
8. Do not close Browser, Wait until the countdown process is complete
9. Sync dbell with app using One-Touch setup or LAN Search

3. Hard Reset dbell HD Live: (when dbell is offline)

1. Unplug indoor bell from power outlet
2. Now Press and hold the call button until you hear “RESET SUCCESSFUL”, time varies with firmware ver. Use the stop watch on your smartphone to keep track of time. It could be 90 seconds to 333 seconds.
3. Once reset is successful, dbell will reboot. Wait until the booting process is compete (approx. 55 seconds)
4. Open dbell app. Sync dbell with app using One-Touch setup

4. Call Tech support to reset dbell

Call us at  (800) 944 8218 or 1 (905) 582 8755. (9am – 9pm EST)

Micro SDHC card is located just below the white connector at the back of dbell.

To remove micro SD card follow the simple steps below:

1. Pull the cover down as shown by the arrow
2. Push the card to release
3. Once the card is released, pull the card to remove
4. Place the cover back to its place

1. Pull the cover down as shown by the arrow

2. Push the card to release

3. Once the card is released, pull the card to remove

To add micro SD card follow the simple steps below:

1. Pull the cover down as shown by the arrow
2. Push the card into the slot carefully
3. Once the card is inserted, place the cover back

dbell HD live/X2 app setup can be done two ways:

1. Wireless setup
2. Ethernet setup

1. Wireless setup:
dbell app uses device speaker to send encrypted Wi-Fi information to your dbell unit.

For successful please follow few simple steps:

• Smartphone / tablet is close to dbell
• iPhone ring/silent toggle on the top of the left edge of the phone is flipped to ring (red dot not visible)
• Do not make/receive call on same phone in setup
• Disconnect hearing aids / headphones for setup
• Do not play music on the same phone in setup

2. Ethernet setup:

For Ethernet setup,

1. Connect dbell to your router/switch via an Ethernet cable
2. Power up dbell
3. Follow app on screen instructions

dbell HD live/X2 app setup can be done two ways:

1. Wireless setup
2. Ethernet setup

1. Wireless setup:
dbell app uses device speaker to send encrypted Wi-Fi information to your dbell unit.

For successful setup please follow few simple steps:

• Smartphone / tablet is close to dbell
• iPhone ring/silent toggle on the top of the left edge of the phone is flipped to ring (red dot not visible)
• Do not make/receive call on same phone in setup
• Disconnect hearing aids / headphones for setup
• Do not play music on the same phone in setup

2. Ethernet setup:

For Ethernet setup,

1. Connect dbell to your router/switch via an Ethernet cable
2. Power up dbell
3. Follow in-app instructions

Download and install “dbell HD+” app from the app store
Power-up dbell using DC adapter, wait for dbell to start and Welcome you.
dbell is now in quick configuration mode, light will be flashing.

Make sure your Smartphone or Tablet is connected to 2.4GHz WiFi

1. Open dbell app, Tap ‘Add Device’
2. Tap ‘SmartLink’
3. Enter your ‘WiFi password’ carefully
4. Tap ‘Start’. auto configuration will start, please wait until complete

If your WiFi password was entered correctly, dbell will connect to WiFi
and announce setup is successful Press the doorbell found
If nothing is visible, press ‘Refresh’

Troubleshooting Tips:

How to RESET dbell HD+

1. Use Reset Key from the dbell box or find a paper clip
2. Remove Reset sticker at the back of dbell, please don’t throw the sticker, reuse it.
3. Insert Reset Key or paper clip and Hold RESET button for 20sec.
4. dbell HD+ will make announcement, Reset to default and restart.

Pair doorbell with Android® device

Connecting dbell to your Network, https://vimeo.com/dbellbell/dbell-for-android
Setup can be done two different ways:

Method A:

1. Connect dbell using LAN Cable to your Router
2. Power dbell using supplied AC adapter, wait until you hear voice prompt from dbell
3. Run dbell app
4. Click ‘add doorbell’
5. Click ‘Search
6. Click ‘Search result ID Field’
7. Click ‘’Done’
8. Select Setup/Gear icon
9. Select Wi-Fi Settings > Manage Network
10. Select your Wi-Fi name from the list
11. Enter your Wi-Fi password and click done

Now you can disconnect LAN cable from dbell. dbell is now ready for installation on your door. dbell will remember your Wi-Fi settings.

Method B:

1. Press and Hold dbell call button until you hear the voice prompt ” Network Configuration Mode”
2. Open device “Settings”
3. Select “Wi-Fi”
4. Select dbell SSID “BELL-XXXXXX”
5. Enter password 123456789
6. Press/Tap ‘Join’
7. A check mark will confirm the connection, Exit Settings app
8. Open the dbell app
9. Press ‘Please click here to add doorbell’
10. Type your preferred name for the smart doorbell,
11. Press ‘Search’, Select search result
12. Press ‘Done’
13. If you can see ‘Online’, you are connected to your dbell. Press ‘Setup’/Gear icon to continue
14. Select WiFi settings > Manage Network
15. Select your Wi-Fi SSID name
16. Enter your Home or Office Wi-Fi Password and press ‘Done’

Press the ‘doorbell name’ or where it says ‘online’ to see the camera, you will see the live view from the dbell camera

Step-1:‏ Press and Hold dbell call button for 5 seconds or until you hear the voice prompt

2. Go to phone or tablet Settings

3. Select Wi-Fi

4. Select dbell SSID BELL-XXXXXX

5. Enter password 123456789

6. Press/Tap ‘Connect’

7. dbell AP BELL-XXXXXX should say connected, exit settings

8. Open the dbell app

9. Press ‘click here to add doorbell’

10. Type your preferred name for the smart doorbell, Press ‘Search’

11. Select the doorbell from the Search Result window

12. Press ‘Done’

13. If you see the status is ‘Online’, you are connected to your dbell. Press ‘Gear icon’ to continue

14. Select Manage WiFi Network

15. Select your Wi-Fi SSID name

16. Enter your Home or Office Wi-Fi Password and press ‘Done’

17. Press the ‘doorbell name’ or where it says ‘online’ to see the camera

18. You will see the live view from the doorbell camera

To view dbell Live/X2 video stream on TV, there are few options:

1. Smart TV Running Android OS
2. TV with Amazon fireTV stick
3. TV with a browser
4. TV connected to an NVR (Network Video Recorder)

1. To view your dbell live stream on any smart TV Running Android OS

1. Download and open dbell TV app from Google play store or Amazon app store
2. Follow on-screen easy setup
3. Enjoy viewing live video stream from your local dbell and from remote dbell like viewing your cottage dbell

2. To view your dbell live stream on any TV with Amazon fireTV stick:

1. Download and open dbell TV app from Amazon app store
2. Follow on-screen easy setup
3. Enjoy viewing live video stream from your local dbell and from remote dbell like viewing your cottage dbell

3. To view your dbell live stream on any TV with a browser:

1. Open your dbell HD Live app and go to “Setup” of the doorbell you wish to stream on your TV.
2. Go to “Network Info” on the dbell app
3. Write down the “IP address” that is displayed on the screen
4. Turn on your Smart TV and open the browser
5. Type in the “IP address” that you wrote down and type it in the search bar of the browser (make sure to put :81 at the end)
6. After pressing enter, you will be prompted to enter the “Username” and “Password of your doorbell, and after inputting the correct information, you will see the live stream of your doorbell via your browser

4. To view your dbell live stream on any TV connected to an NVR (Network Video Recorder)

The instructions are based on ONVIF compatible NVR. For your particular NVR it could be a little bit different setup, but the process is similar to adding an IP camera to the NVR

1. In dbell app go to SETUP>> Network Info >> Write down the dbell IP address
2. Go to your NVR setup screen, follow the NVR instructions on adding IP camera
3. Select add IP camera
4. Enter the dbell IP address found on Step-1
5. Select ONVIF protocol, Port # 10080
6. Press OK.
7. dbell HD live is added to your NVR.

If you have any issues with any of the above setup, email us to: support@dbell.ca or call us.

Warning! Turn off power at fuse or breaker before work

Tools required: Power Drill or Screw Driver, Wire Strippers, Pliers
Information you will need: Your Wi-Fi name and Password

Step-1: Remove existing doorbell and disconnect cables
Make sure that your doorbell wiring is “low voltage”If you are not sure, test with a meter or call an electrician

Step-2: Insert the 2 low voltage wires into the 2 connectors.

Don’t worry about which wire goes to which connector.

Step-3: Insert each wire into each connector gently
Warning! Do not pull or push too hard, connector will break.

Step-4: Gently pull wires to test if it is properly connected

Step-5: Place dbell on the bracket and tighten security screw

Do not over-tighten the security screws, just flush to bottom.

Warning! Turn off power at fuse or breaker before work

Step-1: Remove existing doorbell and disconnect cables

Make sure that your doorbell wiring is “low voltage”If you are not sure, test with a meter or call an electrician

Step-2: Insert the 2 low voltage wires into the 2 connectors.

Don’t worry about which wire goes to which connector.

Step-3: Insert each wire into each connector gently

Warning! Do not pull or push too hard, connector will break.

Step-4: Gently pull wires to test if it is properly connected

Step-5: Place dbell on the bracket and tighten security screw

Do not over-tighten the security screws, just flush to bottom.

Warning! Turn off power at fuse or breaker before work

Tools required: Power Drill or Screw Driver, Wire Strippers, Pliers
Information you will need: Your Wi-Fi SSID name and Password

1. Remove existing doorbell
2. Check existing doorbell power, it must be 12VAC~24VAC, 1.0A,
3. If you do not have power from existing doorbell, you may use supplied dbell DC adapter inside your home to power dbell. dbell DC adapter power cable can’t be extended!
4. Connect existing doorbell wires to the dbell Jumper cable(a),
5. Tighten the locking screw to secure dbell

Warning! Turn off power at fuse or breaker before work

5.0 Installation Instructions

1. Remove existing Doorbell
2. Check the power supply of the old doorbell using a Multi-meter. Old doorbell power supply range should be between 12VAC~24VAC.
3. Place the rear mounting bracket against the wall with the old doorbell wire protruding through the large middle hole. Mark 4 mounting screw holes with a pen or a sharp punch tool. (If mounting on a masonry wall, use a masonry drill bit to pre-drill and install anchor plugs that have been supplied.)
4. Use the screws to fasten the rear bracket to the wall.
5. Connect the wires to the dbell as shown in the wiring diagram.
6. Screw the small locking screw enough to engage into the bottom of the doorbell.
7. Insert the dbell into the bracket on the wall, top end first, or from above.
8. Tighten the bottom locking screw the remaining distance to secure the dbell in place. 12VDC Adapter

Tools required: Power Drill or Screw Driver, Wire Strippers, Pliers
Information you will need: Your Wi-Fi SSID Name and Password

5.1 Doorbell Low voltage Power Connection

To use the 12~24VAC power from existing doorbell, Follow the diagram 5.3.

There is No Polarity for the low voltage AC power connection.

5.2 Power On

Once the power is applied dbell will start the booting process. You will notice the ring around the call button will turn Blue and the IR LEDs may be visible. Wait until you hear the announcement, “Welcome to Smart Home”. dbell booting process is now complete and you can start the configuration process.

CAUTION: Do not power the dbell using existing doorbell power until you know or verify they are between 12~24VAC. Use a Multimeter to verify.

5.3 Power Supply Using Existing Doorbell Power with Chime

When hooking up the new dbell replacing existing Hardwired doorbell knob be sure to test the voltage at the doorbell wires prior to installing the unit.

Problem: I setup dbell inside my home and it works fine. When I install outside, it goes offline!

Possible issues:

1. Wi-Fi signal strength is weak : dbell will go offline if Wi-Fi signal strength is below 50%.
2. In-sufficient Power : dbell keeps re-starting if you don’t have sufficient power (12V to 24V AC)

Suggested corrective action:
1. Wi-Fi signal strength is weak

Wi-Fi signal strength:
The performance of a Wi-Fi wireless network connection depends greatly on radio signal strength. Distance between the wireless access point or Router and dbell, the signal strength in each direction determines the data rate available on that link, not the download/upload speed you have. Wi-Fi signal strength and your upload/download speed are completely two different parameters. You can have highest upload/download speed but if your Wi-Fi signal strength is weak, meaning router or WAP cannot simply broadcast a good WiFi signal, it’s probably a good idea to consider employing Wi-Fi extender.

signal is usually measured in dBm. dBm is the power ratio in decibels of the radio power per one milliwatt. A signal between -40dBm to -60dBm is OK, and -70dBm is poor.

How to check Wi-Fi signal strength:
Any mobile device that is internet capable can show you the strength of the Wi-Fi network in range. If you have an Android phone or tablet you may use Wi-Fi analyzer to check your Wi-Fi signal strength

Screenshot: Wifi Analyzer by farproc

We recommend a signal strength between -40dBm to -60dBm

How to boost your Wi-Fi signal strength

2. In-sufficient Power

dbell requires 12 to 24V AC power. Recommended transformer is 16VAC-10VA.
Wired doorbell transformer with Output: 16VAC-10VA provides sufficient power for the dbell.

Problem: I setup dbell inside my home and it works fine. When I install outside, it goes offline!

Possible issues:

1. Wi-Fi signal strength is weak : dbell will go offline if Wi-Fi signal strength is below 50%.
2. In-sufficient Power : dbell keeps re-starting if you don’t have sufficient power (12V to 24V AC)

Suggested corrective action:
1. Wi-Fi signal strength is weak

Wi-Fi signal strength:
The performance of a Wi-Fi wireless network connection depends greatly on radio signal strength. Distance between the wireless access point or Router and dbell, the signal strength in each direction determines the data rate available on that link, not the download/upload speed you have. Wi-Fi signal strength and your upload/download speed are completely two different parameters. You can have highest upload/download speed but if your Wi-Fi signal strength is weak, meaning router or WAP cannot simply broadcast a good WiFi signal, it’s probably a good idea to consider employing Wi-Fi extender.

signal is usually measured in dBm. dBm is the power ratio in decibels of the radio power per one milliwatt. A signal between -40dBm to -60dBm is OK, and -70dBm is poor.

How to check Wi-Fi signal strength:
Any mobile device that is internet capable can show you the strength of the Wi-Fi network in range. If you have an Android phone or tablet you may use Wi-Fi analyzer to check your Wi-Fi signal strength

Screenshot: Wifi Analyzer by farproc

We recommend a signal strength between -40dBm to -60dBm

How to boost your Wi-Fi signal strength

2. In-sufficient Power

dbell requires 12 to 24V AC power. Recommended transformer is 16VAC-10VA.
Wired doorbell transformer with Output: 16VAC-10VA provides sufficient power for the dbell.